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On-site support & back office

We come to you!

A visit from a customer service representative is often the most effective way to meet your individual wishes and requirements. We are convinced that an experienced and competent field service is a key factor in a long-term and successful business relationship. In a personal conversation, a variety of concerns can be discussed together and in some cases clarified immediately. In addition, a lot of important information and impressions can be collected on site, which are crucial for a rapid and at the same time needs-based handling of concrete tasks.

Contact our sales representatives:

Germany AD map - shutterstock_197176055.jpg


Area I:

Ralf Heidmann
Mobil: +49 173 517 67 62

Area II:

Maik Lingemann
Mobil: +49 176 182 331 31

Area III:

Harald Kress
Mobil: +49 173 276 10 35

Area IV:

Andreas Diel
Mobil: +49 173 297 75 92



Do you have general questions or need information material? Would you like an offer or would you like to place an order? Contact us!

Our sales team is at your disposal for all these concerns!


>> Find a Columbus McKinnon office


The Columbus McKinnon Industrial Products GmbH produces worldwide according to uniform controlled standards of DIN EN ISO 9001. This guarantees our business partners clear standards in design and development, production, assembly and customer service. Should you have any reason to complain about any of our products, please inform us before returning the product to us, we will gladly organize the return shipment for you.

Within the warranty period as well as with selected products, we can simply organise the pick up of the product, otherwise we will gladly give you contact details for a service partner in your area.
In order to make the processing of return shipments as quick and easy as possible for you, we have summarized the process in three steps:

  • Call and get the CMCO return delivery note via email
  • Print CMCO Return Delivery Note
  • Apply CMCO return delivery note to the outisde of the package


Lieferschein Retouren - Muster

This simple procedure applies to returns from warranty, for service deliveries and for other return shipments. If the goods are to be returned directly by your end customer, the CMCO return delivery note should be forwarded to your end customer.

Please note that items can only be returned within the first 14 days after receipt and with our consent, in original condition and undamaged.

In the case of transport damage, confirmation of the damage by the carrier is required for insurance reasons. In case of such damage, please inform the logistics partner immediately and refuse acceptance if necessary.

In the case of a fault of the buyer or an unjustified complaint, we unfortunately have to charge the costs of the return accordingly to the customer. In case of storage and inspection costs, we will deduct 20% in the credit note.

Unfortunately, for organizational reasons, we can no longer accept return shipments without a corresponding CMCO return delivery note!


Columbus McKinnon Industrial Products GmbH
Yale Allee 30
D-42329 Wuppertal, Germany

Phone: +49 202 693 59 - 0


Mon - Thu: 08:00 am - 04:30 pm 
Fri.:           08:00 am - 03:30 pm

Mon - Thu: 06:30 - 12:00, 12:30 - 16:30
Fri.:           06:30 am - 03:00 pm

If you need us outside of business hours, please write an email or leave a message, we will get back to you as soon as possible!

Our Terms & Conditions of Purchase for download
>> Terms and Conditions