Customer Support
Looking for information about a specific product or brand? We're here to help.
Columbus McKinnon offers an extensive product portfolio with a family of brands and locations around the globe. Contact corporate departments via the quick links below or select the brand specific to your inquiry.
Yale Services
Maintenance & Repairs & Returns
Regular maintenance extends the service life of your equipment and reduces the risk of accidents and injuries. We’ll take care of that for you!
On-Site Support & In-House Services
We are convinced that an experienced and competent field service team is a key factor in a long-term and successful business relationship. During a face-to-face meeting, we can discuss a wide range of issues together and, in some cases, resolve them immediately.
Education & Training
We conduct a wide variety of seminars at our training center in Wuppertal. We offer not only product training but also seminars that provide participants with up-to-date insider information and in-depth knowledge of rope, lifting, and slinging techniques.
Downloads
Download all product information, catalogs, operating instructions, and spare parts lists with a single Download with a single click.
Stahl CraneSystems Service Offerings
MarketingPortal plus
In MarketingPortal plus, you can quickly and easily access our knowledge base and view or download important and in-depth information.
Factory Customer Service
When you need us, we’re here for you worldwide.
Training Courses and Seminars
Whether you’re a crane and plant manufacturer, an installer, a technician, or an end customer, take advantage of the training courses, seminars, and informational materials offered by STAHL CraneSystems.
Contact
Phone: +49 7940 128-0
E-Mail: info.scs@stahlcranes.com
Services Offered
Pfaff-silberblau
Spare Parts Service
Many spare parts are available immediately from stock and can be shipped worldwide via express delivery upon request.
Repair Service
Our qualified staff repairs your defective equipment at our service center using original spare parts. The equipment is safety-inspected after every repair. The repaired equipment is returned in top condition within a maximum of 3–5 days.
Customer Service for Inspection | Maintenance | Accident Prevention Regulations
We are also happy to perform the required safety inspection of your lifting equipment in accordance with the Accident Prevention Regulations. The inspection service required by the Accident Prevention Regulations is a very important part of maintenance and repair and is carried out in accordance with legal guidelines.
Maintenance Contracts
Predictable and Reliable! Our qualified staff performs annual maintenance and inspection of your equipment. The customized service contract ensures compliance with legal requirements, providing predictability for both parties.
Contact
Phone: +49 8233 2121 8150
Mail: service.kissing@cmco.eu
montratec Services
Expert, comprehensive service for maximum productivity
To ensure that your montrac® system runs reliably at all times, we offer a comprehensive service package—tailored to your specific needs. Our goal: maximum system availability and a smooth production process.
Your Strong Partner—Right from the Start
From consulting on system design and project planning, through the installation phase and post-commissioning support, to routine maintenance, efficient spare parts supply, and modernization of your montrac®-Attachment: Our highly qualified service team provides expert assistance with all your questions and offers you customized, comprehensive support.
- Technical Hotline Support: Our experts are here to assist you with technical questions—quickly, competently, and with a focus on solutions.
- Spare Parts & Repair Service: Genuine spare parts available directly from stock—via express delivery upon request. Repairs are performed by our qualified staff to certified quality standards, including safety inspections.
Contact
Mail: service@montratec.com