Customer Portal Training

14 Nov 2025

Tech Talk: Get to Know CMCO’s Customer Portal

Join us for an exclusive live webinar with John Vander Linden, Columbus McKinnon’s Director of Digital Customer Experience, as he walks you through the essential features of the CMCO Customer Portal.

Whether you're placing orders, accessing drawings, or managing product configurations, this powerful tool brings everything you need into one easy-to-use platform. It consolidates the best of previous Columbus McKinnon tools – including CMCO Distributor Web, Compass, and the Magnetek Price Book – all in one place.

What You’ll Learn:

• How to sign up for the CMCO Customer Portal (SAP # required)
• How to use the search function
• How to generate basic quotes
• How to receive a drawing 
• How to place orders
• And more!

Attendees: This program is designed for employees of CMCO channel partners who are new to the CMCO Customer Portal or would like a refresher on the basics. 

Presenter: John Vander Linden, Digital Customer Experience Director

When: Friday, November 14th at 11:00AM Eastern

Length: 60 minutes, including a Q&A session.

Space is limited, so register today!

12 Dec 2025

Tech Talk: Make the CMCO Customer Portal Work for You

Already using the CMCO Customer Portal? It’s time to level up. Join our Director of Digital Customer Experience, John Vander Linden, for an advanced training session designed to help you work smarter, quote faster, and get orders out the door with ease.

What You’ll Discover:

1. Pro tips for using the Portal more efficiently
2. How to create favorites and templates to speed up repeat tasks
3. Managing end-user RFQs with confidence
4. Navigating Retail Mode for streamlined transactions

Whether you're quoting, configuring, or tracking orders, the CMCO Customer Portal is your all-in-one hub. It brings together the best of CMCO Distributor Web, Compass, and Magnetek Price Book, so you can find parts, manage orders, access documentation, file warranty claims, and more.

Attendees: This program is designed for employees of CMCO channel partners who are current users of the Portal and want a more in-depth understanding.

Prerequisites: Attendees should have a functional knowledge and experience with the CMCO Customer Portal or attend the Get to Know CMCO’s Customer Portal Tech Talk on November 14th.

When: December 12th at 11:00AM Eastern

Length: 45 minutes, including a Q&A session.

Space is limited, so register today!